![]() I’ve got 4 motion sensors, 2 contact sensors, 1 range extender in my alarm setup (as well as 6 cameras) so it’s hardly a busy system and it’s all operated flawlessly for 18+ months since install. The base station is about 8 feet away from my home wifi access point and has stable connection. Some back ground info on my system - the key pad is in eyeline of the base station approx 10 feet away. My advice - try a base station reboot before trying something drastic like remove /re-add or reconfigure components if they lose contact. This is the first time I’ve ever had this kind of problem after nearly 18 months of running this system. I’m guessing that the z-wave connection between the base station and key pad was lost and couldn’t re-establish without a reboot of the base station. There’s nothing in the event history for either the keypad or base station to indicate what went wrong or when. Once rebooted and the system was fully on line (about 60 seconds) the keypad started to work correctly. My next step was to select reboot base station under the base station advanced settings. It was only the keypad that showed not connected. Under the advanced settings for the key pad I tried the “retry connection again”, but this didn’t work - presumably because the base station couldn’t send a signal to the key pad to restart or reconnect.Įverything else in the dashboard on the app indicated all the other system components were working well. I tried disconnecting the power cable from the keypad…but then I remembered about the battery back up so this wouldn’t reboot the keypad. I also noted that the long led indicator on the key pad was fully red - which isn’t normal, but the wifi indicator was not lit up (which is telling me that there was no connectivity issue…which is obviously not the case!)
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